CANCELLATION / REFUND POLICY

We appreciate your help in keeping our schedule running efficiently. If you are unable to attend an appointment or need to cancel your video recorded medical evaluation request please contact the administration.

Our physicians reserve a significant amount of time for your evolution, and our staff invests a great deal of time in scheduling and registering for your appointment. Please understand that untimely cancellations cause problems for our office and it deprives the chance of the other patients` appointment opportunity. 

Furthermore, it jeopardizes our ability to ensure that our patients receive the medical care they need in a timely manner.

Please see below the time sensitive cancelation policy:

A. FOR VIDEO CONFERENCE APPOINTMENT

We provide courtesy reminder e-mails before your appointment. You are responsible for remembering scheduled appointments. Stating that you did not receive reminder e-mail does not make your missed or cancelled appointment an exception.

CANCELLETION TIME                                                                              REFUND
More than one week ahead of the appointment date                                           % 100
Between one week and 48 hours ahead of the appointment date                          % 70
Less than 48 hours before the appointment date                                                Non-Refundable
(Only rescheduling)

B. FOR VIDEO RECORDED EVALUATION

If a doctor has already reviewed the case and finished his evaluation, cancellation is not permitted. If the evaluation process is not completed at the time of the cancellation request, a 20 % service fee will be charged and an 80% service fee will be refunded.

C. FOR ELECTRONIC MEDICAL ARCHIVE (MEDIHIS)

Medihis service fee is non-refundable. Under extreme circumstances the charges will be refunded depending on the nature of the situation on a discretionary basis.

Medihis users can cancel their account at any time.

RESCHEDULING

You will be permitted to reschedule an appointment only twice with the same doctor 48 hours prior to your appointment date.  Doctors associated with Medicopin.com  have the right to reschedule an appointment at all times. Medicopin.com will honor any reschedule made by a doctor.